Support

Questions, bug reports or a rule you think is counted wrong: write to us.

Email storycoroapp@gmail.com. We usually answer within two business days. Tell us your iPhone model, iOS version and the app version (Status → About). Please don't send your UCI, PR card number or passport number; we never need them.

Many day-counting questions are answered on the questions page.

Estimates only. MapleCount follows the rules IRCC publishes, but only IRCC decides citizenship and PR status, and only your provincial plan decides health coverage. Before you apply, run your dates through IRCC's official physical presence calculator.

Purchases

Restoring on a new iPhone: Status → Imports & reports → Restore purchases, signed in with the same Apple Account.
Refunds: The App Store handles payments. You can request a refund at reportaproblem.apple.com.

Moving to a new iPhone

Version 1.0 does not sync through iCloud. Your data moves with an encrypted iPhone backup or Quick Start. With Pro you can also export a CSV of your trips.